OK, a bit of horn-tooting, here. Last week I passed Apple’s certification test for OS X 10.9 (Mavericks). Officially, this certification is called:
“Apple Certified Support Professional (ACSP) 10.9”
Essentially, this test covers every aspect of every setting in OS X’s graphical interface (it does not cover Terminal commands). The textbook is about 3” thick. I started studying for this test in February.
I have the same certification for OS X 10.7 (Lion) and 10.8 (Mountain Lion).
So, what does this mean for you? Well, it gives you assurance that whatever bizarre problem you are having with your Mac, I have the depth of training, certification and experience to either fix it or know how to get it fixed (using physical repair).
Certifications allow my business to be part of the Apple Consultants Network, which provides referrals from Apple Stores locally as well as the Apple website. Read more about the Apple Consultants Network here:
I guess I had better start studying for the 10.10 (Yosemite) as it is just a few months away from release :)
Thanks so much for your support over the last 7 years.