I don’t want to leave you hanging unsupported after I retire. To that end, I have researched and vetted three local Apple support companies, each with their own specialties, emphases and personalities.
Important! - I have negotiated a “finder’s fee” that these companies will pay me after you do business with them (no cost to you). Please, please tell them “Gary from In-Home Technology Services sent me”, which is their only cue to pay me the finder’s fee. Thank you!
All three of these companies have Apple certified technicians and are part of the Apple Consultants Network*. Like me, they all specialize in Apple and do not work on other brands. They all do both remote and on-site work. These are my recommendations for you, in alphabetical order:
MacAtoZ helps people with Apple technology and is focused on home users who want a long-term guide and protector in the ever-changing world of tech.
For years, the computer support industry has operated on a “Break-Fix” model: a computer user has a problem, they call a computer consultant, and the consultant comes out and fixes the problem. This is a reactive process, so something that might have been a small problem initially, often ends up as an enormous (and more costly) issue by the time the computer consultant arrives on the scene. MacAtoZ does things differently.
Instead, MacAtoZ offers its proactive Sentinel, Sentinel+, and Sentinel Ultra services. For a small monthly cost—how much depends on which service you select—their programs provide monitoring and/or maintenance and security services. Sentinel tracks your computer’s health and well-being, and spots potential issues before they become full-blown problems. When a potential issue is spotted MacAtoZ techs do a professional assessment of the issue then alert you via email with specific information about what is happening with your computer and what steps are needed to repair the issue at hand. Sentinel+, the next level of service, not only monitors your Mac, but in many cases automatically resolves the problem(s) detected. Sentinel Ultra does all this and adds a layer of online security. Details are on their web site at www.macatoz.com/sentinel
Importantly, MacAtoZ strongly believes in personal privacy and all Sentinel services monitor only computer health information. They neither see nor collect personal data of any kind.
Founded in 2006, MacAtoZ is a small Apple-tech exclusive company based in Salem, Oregon, with a half dozen employees. They are members of the Apple Consultants Network, and all their technicians are Apple-certified.
Visit their welcome page made just for you: www.macatoz.com/gary/
Contact Abby Carter, their client relations manager, at abby@macatoz.com or 503-507-0410. Tell her Gary sent you.
For over 30 years, MacForce has provided Portland’s finest Apple-certified service and support. But to them, local isn’t just about where you live. It’s about the relationships you keep. They are dedicated to giving you the time and one-on-one attention you deserve. Whether home or business, your location or ours.
They troubleshoot a broad-range of issues: Is your old Mac sluggish or underperforming? A Rocket Tune or upgrade will get it feeling new again. Worried about malware or data security? Worry no more: they can run a thorough security audit on your device to keep your personal information exactly that: personal.
In addition, MacForce is the only authorized Apple hardware service center in the Portland area other than the Apple Stores. They can work on your Mac, including Apple warranty and AppleCare repairs.
MacForce is a small company based in Portland, OR, with a half dozen employees.
Contact: help@macforce.com or (503) 231-7707. Their website is www.macforce.com. Tell them Gary sent you.
Ronald Gehrmann is the owner and sole technician of his company that has been providing Apple support since 1998, 25 years now! Ronald can help you with just about any aspect of any Apple product: purchase planning, setup, personal and professional use, specific applications, upgrades, troubleshooting, networking, security, and in general organizing your digital life.
In addition, Ronald has been a passionate photographer for decades. one of his specialties is digital photography workflow: shooting, organizing, editing, sharing, printing, making photo books. He can help you make the best use of your digital camera and Adobe Lightroom, Adobe Photoshop, or Apple Photos apps.
Ronald is a lot like me - highly trained and passionate about Apple and a one-person business. In addition, however, he offers his expertise in photography, and especially Adobe software, that I have never offered.
Metro MacSupport is based in Portland, OR. Ronald can work with you on-site at your home or office, or via screen sharing. help@metromacsupport.com or (917) 502-8870. His website is www.metromacsupport.com. Tell him Gary sent you.
* If you live outside the Portland Metro area and want someone local, here is a good starting point for you - searching for Apple Consutants in your area: https://consultants.apple.com/us/search