Restart your Internet service

Ocassionally your Internet service's modem becomes frozen and needs to be restarted.  Here is how to do it:

 

Comcast/Xfinity

If you have one of the boxes pictured below:

1. Restart the cable modem.  The Comcast / Xfinity box may look like one of these:

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  • Find the hole marked ‘Reset' or 'Restart' on the back of the Comcast/Xfinity box.  Use a bent paper clip to press the reset button inside the Reset hole until you see the lights on the front of the unit go off.
  • Release the reset button and wait for the unit to cycle up (this may take up to five minutes).

2. Restart your router (if you have a separate one).  It may be labeled Linksys, Netgear, D-Link or Apple:

  • Unplug your router from the electrical outlet or remove the power plug on the back of your router.  Wait 5 seconds.
  • Plug power to your router back in.

3. Wait about 3 full minutes, then check to see if your service is restored

 

If you have one of the boxes pictured below:

1. Restart the cable modem.  The Comcast / Xfinity box may look like one of these:

moto_SVB5220_front.png
  • Unplug power to the cable modem.
  • Wait 10 seconds, plug power back in.

2. Restart your router (it may be labeled Linksys, Netgear, D-Link or Apple):

  • Unplug your router from the electrical outlet or remove the power plug on the back of your router.  Wait 5 seconds.
  • Plug your router back in.

3. Wait about 3 full minutes, then check to see if your service is restored

 

Century Link / Qwest

Do NOT push the reset button on the back of your Century Link or Qwest box

To restart the modem:

  1. Unplug the power cord from the back of the modem. Verify you have unplugged the correct cord by checking that all the lights on the modem are turned OFF.
  2. Wait 10 seconds, and plug the power cord back into the modem.
  3. Wait for the Internet light to turn green.
  4. Check to see if your service is restored.